Handling of Personal Information

1. What is Personal Information

"Personal information" refers to information that can identify an individual customer, such as name, address, phone number, email address, date of birth, gender, place of employment, and family structure, provided by the customer.

2. Collection of Personal Information

On our website, we may collect personal information from customers to the extent necessary to provide various services appropriately. When collecting such information, we will clearly state the purpose of use in advance and collect it through proper and fair means.
(Please note that if you choose not to provide your personal information, we may not be able to offer some products or services.)

3. Purpose of Use of Personal Information

We use the personal information provided by customers for the following purposes and will not use it beyond the scope of these purposes:

To respond to customer inquiries
To send materials related to services requested by customers
To appropriately provide services applied for by customers
To provide useful information regarding services handled by our company and its affiliated group companies (Information provision will be stopped upon request from customers who do not wish to receive such information)
To contact customers when necessary for other reasons

To provide better services, our company and its affiliated group companies may jointly use the personal information provided by customers. Additionally, we may provide information regarding services handled by our company and affiliated companies via email or direct mail. If you do not wish to receive such information, we will stop providing it upon request.

4. Provision and Disclosure of Personal Information

We will not provide or disclose the personal information provided by customers to third parties except in the following cases:

When the customer has given consent
When required by laws or regulations and it is deemed necessary
When it is necessary to protect the life, body, or property of a person

We may provide or disclose statistical information obtained by processing personal information. However, this statistical data does not include any information that can identify an individual.

<Provision/Disclosure to Contractors>
We may outsource the handling of personal information to third parties. In such cases, we will take appropriate measures, such as requiring strict management of personal information, prohibiting re-disclosure, and preventing leaks through contractual obligations.

5. Requests for Disclosure, Correction, or Deletion of Personal Information

If a customer requests disclosure, correction, or deletion of their personal information, we will respond promptly and within a reasonable scope, following our prescribed procedures, after confirming that the requester is the individual or their legal representative.

6. Security Measures for Personal Information

We will properly and strictly manage the personal information provided by customers and implement necessary and sufficient security measures to prevent unauthorized access, loss, destruction, falsification, or leakage of such information.

(1) Use of Cookies

Our website uses a technology called "cookies" on certain pages to improve convenience and reduce the burden on customers. Cookies are small text files stored on the customer’s computer when they visit our website. They help recognize the customer’s computer during subsequent visits, enhancing usability. Cookies do not store any personally identifiable information.
Most browsers are initially set to accept cookies, but you can change the settings to disable cookies. However, please note that some parts of the website may not function properly if cookies are disabled.

(2) Links to Other Websites

Our website may include links to websites operated by other companies to provide useful information and services. We are not responsible for the handling of personal information on linked websites. Please review their privacy policies separately.

(3) Data Storage Location
Our website uses Wix as a platform, and personal information may be stored in data centers located outside of Japan. For details, please refer to Wix’s Privacy Policy. https://ja.wix.com/about/privacy

7. Revisions to the Privacy Policy

To better protect personal information, we may revise this Privacy Policy as necessary. Any revisions will be posted on our website as needed.

8. Contact for Inquiries Regarding Personal Information
If you have any comments or questions regarding this Privacy Policy, please contact us at the address below:

Carnelian Co., Ltd.
Address: WAJ Kinshicho Building 5F, 4-15-8 Kotobashi, Sumida-ku, Tokyo 130-0022, Japan